{"id":278,"date":"2021-10-29T13:26:14","date_gmt":"2021-10-29T12:26:14","guid":{"rendered":"https:\/\/19c.co.uk\/?page_id=278"},"modified":"2022-07-22T15:49:30","modified_gmt":"2022-07-22T14:49:30","slug":"faqs","status":"publish","type":"page","link":"https:\/\/19c.co.uk\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t<section class=\"section\" id=\"section_791433139\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n  <div class=\"banner has-hover\" id=\"banner-2128580122\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1331714358\" class=\"text-box banner-layer x5 md-x5 lg-x5 y30 md-y30 lg-y30 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-left\">\n                  \n\t<div id=\"text-2131963596\" class=\"text\">\n\t\t\n<h1 style=\"letter-spacing: -1px;\">Frequently asked questions<\/h1>\n\t\t\n<style>\n#text-2131963596 {\n  font-size: 1.15rem;\n  color: rgb(255,255,255);\n}\n#text-2131963596 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"max-width:79%;height:0px;background-color:rgba(0, 0, 0, 0.087);\"><\/div>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1331714358 {\n  width: 60%;\n}\n#text-box-1331714358 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1331714358 {\n    width: 63%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-2128580122 {\n  padding-top: 600px;\n}\n#banner-2128580122 .bg.bg-loaded {\n  background-image: url(https:\/\/19c.co.uk\/wp-content\/uploads\/2021\/10\/1581680219_london_houses_properties1.jpg);\n}\n#banner-2128580122 .overlay {\n  background-color: rgba(0, 0, 0, 0.552);\n}\n#banner-2128580122 .bg {\n  background-position: 0% 52%;\n}\n#banner-2128580122 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#banner-2128580122 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n  <\/div>\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_791433139 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n#section_791433139 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_791433139 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_2003324760\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1665295527\">\n\n\t<div id=\"col-1345113499\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-line-bottom nav-vertical nav-uppercase nav-size-xlarge nav-left\" role=\"tablist\"><li id=\"tab-about-19c\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_about-19c\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_about-19c\"><span>About 19c<\/span><\/a><\/li>\n<li id=\"tab-during-the-inspection\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_during-the-inspection\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_during-the-inspection\"><span>During the Inspection<\/span><\/a><\/li>\n<li id=\"tab-my-report\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_my-report\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_my-report\"><span>My Report<\/span><\/a><\/li>\n<li id=\"tab-my-19c-client-area\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_my-19c-client-area\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_my-19c-client-area\"><span>My 19c Client Area<\/span><\/a><\/li>\n<li id=\"tab-glossary\/definitions\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_glossary\/definitions\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_glossary\/definitions\"><span>Glossary\/Definitions<\/span><\/a><\/li>\n<li id=\"tab-complaints-procedure\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_complaints-procedure\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_complaints-procedure\"><span>Complaints Procedure<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_about-19c\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-about-19c\">\n<h3><span style=\"color: #000000;\"><strong>Who does my survey?<\/strong><\/span><\/h3>\n<p>Your survey will be carried out by one of our MRICS qualified surveyors. Each surveyor on our small team has decades of experience with 19th century buildings and all of them have actually lived in the areas where we practice.<\/p>\n<p>Unlike some big national firms, we don\u2019t \u2018sub-contract\u2019 our surveys to a pool of freelancers, so the surveyor you speak to after you book will be the one on your case from start to finish. No hand-offs, no head office switchboard, just a seamless end-to-end service accessible 24\/7 from our dedicated digital platform.<\/p>\n<h3><span style=\"color: #000000;\"><strong>Are your surveyors licensed and insured?<\/strong><\/span><\/h3>\n<p>Yes. All of our surveyors are qualified to MRICS status from the surveyors\u2019 professional body, the Royal Institution of Chartered Surveyors (RICS), and they are also approved Registered Valuers under the RICS Valuer Registration Scheme (VRS). This means our work is regulated and that we adhere to the strict professional and ethical standards defined by RICS. We carry comprehensive Professional Indemnity Insurance (PII).<\/p>\n<h3><strong>Can I discuss the survey directly with my surveyor and ask questions or highlight concerns?<\/strong><\/h3>\n<p>Absolutely! Our surveyors are happy to talk through the results with you. We understand that buying a property is a big decision, and sometimes having the expert on the end of the phone can help put your mind at ease.<\/p>\n<h3><span style=\"color: #000000;\"><strong>I\u2019m buying a property and I\u2019ve already paid for a valuation through my mortgage lender; do I need a survey?<\/strong><\/span><\/h3>\n<p>Your lender\u2019s valuation is a document produced by a surveyor acting exclusively for them, and is really just there to protect their loan security. They are often done very quickly \u2013 sometimes without a surveyor even visiting the site (a \u2018desktop\u2019 valuation) \u2013 and they usually only pick up the highest level of detail. In any case, most of the time you as the buyer will never even get to see it.<\/p>\n<p>Given that for most of us, buying a property is one of the biggest financial decisions we\u2019ll every make, we think it\u2019s a good idea to have someone on your side. At 19c our surveyors will take a thorough, impartial look at the property and advise you clearly on what issues we find and what their implications might be.<\/p>\n<\/div>\n<div id=\"tab_during-the-inspection\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-during-the-inspection\">\n<h3><span style=\"color: #000000;\"><strong>How and when do you access the property?<\/strong><\/span><\/h3>\n<p>When you book your survey we will ask you to give us the contact details for whomever will be providing access for our surveyor, be that the vendor or an estate agent. We will liaise directly with them to arrange access and keep you informed via your own secure client area.<\/p>\n<h3><span style=\"color: #000000;\"><strong>Does someone have to be at the property to let the surveyor in?<\/strong><\/span><\/h3>\n<p>Whilst it can be helpful to have the vendor or tenant present during the inspection \u2013 they can often share useful information about the property! \u2013 our surveyors are happy to pick up keys from agents and inspect vacant houses and flats.<\/p>\n<h3><span style=\"color: #000000;\"><strong>How long will the surveyor be on site?<\/strong><\/span><\/h3>\n<p>This depends on the size and condition of the property. A small flat in good condition will take less time to inspect than a large house with many defects, however, as a rule of thumb a valuation site visit takes approximately 30-45 minutes, a Level 2 site visit approximately an hour and half to two hours, and a Level 3 inspection four hours or even longer if the property is large or complex. You will receive a notification when your dedicated surveyor arrives on site and when they leave the property.<\/p>\n<h3><span style=\"color: #000000;\"><strong>What will the surveyor look at?<\/strong><\/span><\/h3>\n<p>Your surveyor will need to see the full extent of the property including basements, cellars, loft voids, and outbuildings such as garages or summer houses. They generally won\u2019t move furniture or lift floor coverings, and the survey is \u2018non-invasive,\u2019 so no bashing through walls or pulling up carpets. They will also do a laser measure of the property to determine its overall size, particularly when you want a market and\/or insurance valuation.<\/p>\n<h3><span style=\"color: #000000;\"><strong>Will the surveyor take photos?<\/strong><\/span><\/h3>\n<p>A picture says a thousand words, and your report will be delivered including as many photographs as the surveyor feels are needed to explain their findings to you. Any personal information captured in the photos will be treated in accordance with GDPR and data protection law.<\/p>\n<h3><span style=\"color: #000000;\"><strong>Can I go to the site inspection with my surveyor?<\/strong><\/span><\/h3>\n<p>As you can imagine, the surveyor needs to focus on the job and this is always easier when they are not disturbed. We have found it is also usually best for our surveyors to take some time after the site visit to reflect on what they have seen before they write their report and give you their advice.<\/p>\n<p>We strongly suggest it is best for you to read carefully through the surveyor\u2019s finished report and ask any questions then, rather than tagging along to the site inspection.<\/p>\n<\/div>\n<div id=\"tab_my-report\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-my-report\">\n<h3><span style=\"color: #000000;\"><strong>How long will it take to get my report?<\/strong><\/span><\/h3>\n<p>Our reports will be ready within 5-6 working days of the inspection unless a specific timeline is agreed in advance.<\/p>\n<p>You will receive a notification when your dedicated surveyor has finished at the property, and further updates as your report is being prepared. Our online platform will notify you when your report is ready for you to download from your own secure client space. No chasing required!<\/p>\n<h3><span style=\"color: #000000;\"><strong>As a buyer, can I use your survey report to try to reduce the purchase price if you find expensive problems with the property?<\/strong><\/span><\/h3>\n<p>In a nutshell \u2013 yes, however this will be entirely at your discretion. Once you have received your survey we can advise you further on getting quotes for any necessary or discretionary works, but ultimately it will be up to you whether you want to renegotiate with your vendor or ask them to undertake remedial works prior to your proceeding with the purchase. Please note that a survey report cannot \u2018force\u2019 a vendor to drop their price.<\/p>\n<h3><span style=\"color: #000000;\"><strong>The valuation you have provided is different to the purchase price I have agreed; why is this?<\/strong><\/span><\/h3>\n<p>Our surveyors use their technical skills, local knowledge, and experience to analyse comparable sales evidence and arrive at their market valuation for the property. They will take into account figures like the initial asking price, and\/or the agreed purchase price, however, these are not really relevant as they are often arbitrarily contrived (for example, pricing set by an estate agent wanting to create a buzz around a particular property).<\/p>\n<p>A valuation is, at the end of the day, the valuer\u2019s opinion of the market value of the property, and although it is always arrived at through a considered and scientific process it is never an absolute fact.<\/p>\n<p>If the valuation comes in significantly lower than your agreed purchase price you may wish to consider using the survey to try and renegotiate your purchase (see above). If \u2013 more rarely \u2013 the valuation comes in higher than your agreed purchase price then you can be confident that you have bagged yourself a good deal!<\/p>\n<h3><span style=\"color: #000000;\"><strong>What if I don\u2019t understand something in the report?<\/strong><\/span><\/h3>\n<p>We do our best to write our reports in a way that is clear, concise, and steers away from technical jargon whenever possible. If, however, there is anything at all that you don\u2019t understand please contact you surveyor directly. They will be happy to talk you through it.<\/p>\n<\/div>\n<div id=\"tab_my-19c-client-area\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-my-19c-client-area\">\n<h3><span style=\"color: #000000;\"><strong>What information do you need from me to get started?<\/strong><\/span><\/h3>\n<p>Only a few pedigree details are enough for us to get going on your survey report. We need to know the full address and postcode of the property, whether it\u2019s a house or a flat, any agreed purchase price (if you are buying or selling the property), and whether it is leasehold or freehold.<\/p>\n<p>If it is leasehold we may also ask you about details such as how long is left on the lease, the ground rent, and any service charges or sinking fund contributions. Don\u2019t panic if you don\u2019t have all the answers, as many of these details will already be with your solicitor.<\/p>\n<h3><span style=\"color: #000000;\"><strong>When do I pay?<\/strong><\/span><\/h3>\n<p>Once you have chosen a survey type and date for the inspection, you will need to enter your payment details on our secure website. We then place an authorisation on your card for the price of the survey you have chosen. Your surveyor then does the site inspection and writes up their report, and your card is charged when your survey is ready. Think of it like reserving a hotel room and paying on check out.<\/p>\n\t<div id=\"text-1990784929\" class=\"text\">\n\t\t\n<h3><span style=\"color: #000000;\"><strong>Do you keep my payment details on file?<\/strong><\/span><\/h3>\n<p>No. We handle all your payments through external providers (e.g. Square, Paypal, etc\u2026) and your payment details are never stored on our system.<\/p>\n\t\t\n<style>\n#text-1990784929 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n<h3><span style=\"color: #000000;\"><strong>What is a Reinstatement Cost?<\/strong><\/span><\/h3>\n<p>This is an estimate of what it would cost to rebuild the property on a \u2018new-for-old\u2019 basis in the present day if it were totally destroyed, for example by a flood or fire. This is used as the basis for buildings insurance, so it is important that it is as accurate as possible. Too high and you will overpay on your premiums, too low and you could be left out of pocket if the unthinkable happens.<\/p>\n<\/div>\n<div id=\"tab_glossary\/definitions\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-glossary\/definitions\">\n\t<div id=\"text-2935913196\" class=\"text\">\n\t\t\n<table width=\"680\">\n<tbody>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Airbrick<\/strong><\/span><\/td>\n<td width=\"539\">A brick with holes in it by design, used especially underneath timber floors and in roof spaces, to allow ventilation.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Artex<\/strong><\/span><\/td>\n<td width=\"539\">A textured surface coating, usually found on ceilings and popular in the 1970\u2019s. Until 1984 it contained white asbestos, and Artex coatings post-2000 may or may not contain asbestos. Harmless as long as it remains undisturbed, however, sanding or drilling should not be undertaken without protective measures in place.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Asbestos<\/strong><\/span><\/td>\n<td width=\"539\">A fibrous, naturally occuring material used historically in thousands of different building materials ranging from sprayed coatings to pipe insulation to toilet cisterns. Known to cause numerous health issues, its use has been banned in the UK since 1985 \u2013 with import and second-hand reuse later banned in 1999. Many 19<sup>th<\/sup> century properties will contain some components that may contain traces of asbestos, but this is generally safe as long as the material is undisturbed.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Barge Board<\/strong><\/span><\/td>\n<td width=\"539\">Also known as a \u2018Verge Board\u2019. A board, usually wooden and sometimes decorative, placed on the edge, or verge, of a roof.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Cavity Wall<\/strong><\/span><\/td>\n<td width=\"539\">A wall built with two sets of bricks or blocks, with a gap, or cavity between them. Cavity is usually about 50mm.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Ceiling Joist<\/strong><\/span><\/td>\n<td width=\"539\">Horizontal piece of wood used to support a floor (above), or attach a ceiling (below). Sometimes also metal.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Damp Proof Course (DPC)<\/strong><\/span><\/td>\n<td width=\"539\">A layer of material that cannot be crossed by damp, built into a wall to prevent dampness rising up the wall, or seeping into windows or doors. Various methods can be used.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Damp Proof Membrane (DPM)<\/strong><\/span><\/td>\n<td width=\"539\">A sheet of material that cannot be crossed by damp, laid in solid floors.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Downpipe<\/strong><\/span><\/td>\n<td width=\"539\">A pipe that carries rainwater from the roof of a building.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Eaves<\/strong><\/span><\/td>\n<td width=\"539\">The overhanging edge of a roof.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Fascia<\/strong><\/span><\/td>\n<td width=\"539\">A board, usually wooden, that run along the top of a wall underneath the bottom of a sloping roof.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>FENSA<\/strong><\/span><\/td>\n<td width=\"539\">Short for \u2018Fenestration Self-Assessment Scheme), this is a Competent Person Scheme for the window and door installation industry. Generally speaking, any replacement windows fitted after 2002 will either need Building Regulations approval or a FENSA certificate from the installer declaring that the replacement doors and\/or windows comply with Building Regulations.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Flashing<\/strong><\/span><\/td>\n<td width=\"539\">Used to prevent water leaking in at roof joints. Normally made from metal, but can also be cement, felt, or other effective material.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Flat Roof<\/strong><\/span><\/td>\n<td width=\"539\">A roof specifically designed to sit as flat as possible, typically having a pitch of no more than 15 degrees. A flat roof usually has the following components: 1. Waterproofing, 2. Insulation, 3. Vapour Barrier, 4. Substrate or sheathing (the surface that the roof is laid on), 5. Joists, and 6. Plasterboard ceiling.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Flaunching<\/strong><\/span><\/td>\n<td width=\"539\">Shaped cement around the base of chimney pots, to keep the pot in place and so that rain will run off.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Floor Joists<\/strong><\/span><\/td>\n<td width=\"539\">Horizontal piece of wood used to support a floor. Sometimes also metal.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Foul Drain<\/strong><\/span><\/td>\n<td width=\"539\">A pipe that conveys sewage or waste water from a toilet, etc, to a sewer<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Foundation<\/strong><\/span><\/td>\n<td width=\"539\">Normally made of concrete, a structural base to a wall to prevent it sinking into the ground. In older buildings foundations may be made of brick or stone.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Gable End Wall<\/strong><\/span><\/td>\n<td width=\"539\">The upper part of a wall, usually triangular in shape, at the end of a ridged roof.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Gulley<\/strong><\/span><\/td>\n<td width=\"539\">An opening into a drain, usually at ground level, so that water etc. can be funnelled in from downpipes and wastepipes.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Gutter<\/strong><\/span><\/td>\n<td width=\"539\">A trough fixed under or along the eaves for draining rainwater from a roof.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Hip<\/strong><\/span><\/td>\n<td width=\"539\">The outside of the join where two roof slopes connect.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Hip Roof<\/strong><\/span><\/td>\n<td width=\"539\">A roof where all sides slope downwards and are equal in length, forming a ridge at the top.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Hip Tile<\/strong><\/span><\/td>\n<td width=\"539\">The tile covering the hip of a roof, to prevent rain getting in.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Inspection Chamber<\/strong><\/span><\/td>\n<td width=\"539\">Commonly called a man-hole. An access point to a drain with a removable cover.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Parapet<\/strong><\/span><\/td>\n<td width=\"539\">A low wall along the edge of a flat roof, balcony, etc.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Party Wall<\/strong><\/span><\/td>\n<td width=\"539\">The dividing wall between two properties, for example the shared wall between a pair of semi-detached houses, whose ownership is common between two or more owners. Significant works to Party Walls are covered under legislation detailed in the Party Wall etc\u2026 Act 1996, and may require a document known as a Party Wall Award to detail the works one owner wishes to do to the wall with the consent of the other.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Purlin<\/strong><\/span><\/td>\n<td width=\"539\">A horizontal beam in a roof, on which the roof rafters rest.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Rafter<\/strong><\/span><\/td>\n<td width=\"539\">A sloping roof beam, usually wooden, which forms and supports the roof.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Ridge Tile<\/strong><\/span><\/td>\n<td width=\"539\">The tiles that cover the highest point of a roof, to prevent rain getting in.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Roof Truss<\/strong><\/span><\/td>\n<td width=\"539\">A structural framework, usually triangular and made from wood or metal, used to support a roof.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Roofing Felt<\/strong><\/span><\/td>\n<td width=\"539\">A type of tar paper, used underneath tiles or slates in a roof. It can help to provide extra weather protection.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Soakaway<\/strong><\/span><\/td>\n<td width=\"539\">An area for the disposal of rainwater, usually using stones below ground sized and arranged to allow water to disperse through them.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Soffit<\/strong><\/span><\/td>\n<td width=\"539\">A flat horizontal board used to seal the space between the back of a fascia or barge board and the wall of a building.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Soil-and-vent Pipe<\/strong><\/span><\/td>\n<td width=\"539\">Also known as a soil stack pipe. Typically a vertical pipe with a vent at the top. The pipe removes sewage and dirty water from a building, the vent at the top carries away any smells at a safe height.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Solid Wall<\/strong><\/span><\/td>\n<td width=\"539\">A wall with no cavity.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Surface Water Drain<\/strong><\/span><\/td>\n<td width=\"539\">The drain leading to a soakaway.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Valley<\/strong><\/span><\/td>\n<td width=\"539\">Where two roof slopes meet and form a hollow.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Valley gutter<\/strong><\/span><\/td>\n<td width=\"539\">A gutter, usually lined with Flashing, where two roof slopes meet.<\/td>\n<\/tr>\n<tr>\n<td width=\"142\"><span style=\"color: #000000;\"><strong>Verge<\/strong><\/span><\/td>\n<td width=\"539\">The edge of a roof, especially over a gable.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t\n<style>\n#text-2935913196 {\n  font-size: 1.15rem;\n  color: rgb(0,0,0);\n}\n#text-2935913196 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n<\/div>\n<div id=\"tab_complaints-procedure\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-complaints-procedure\">\n<h3><span style=\"color: #000000;\"><strong>What if I\u2019m unhappy with the service you provided?<\/strong><\/span><\/h3>\n<p>We strive to ensure that every client is pleased with our work, however, if you feel we haven\u2019t lived up to your expectations then please let us know. We will try to work with you to resolve your concerns.<\/p>\n<p>If this isn\u2019t possible, you can download our Complaint Handling Procedure <a href=\"#\">here<\/a>. This is a document you will have agreed to be bound by when signing the Terms of Engagement for your survey.<\/p>\n<p>Please remember that we have to work within the parameters of the survey type you have instructed and within the Terms of Engagement as agreed between us. We are responsible for reporting defects and concerns as we see them, and it may be possible that your report highlights some things about the property that you may not want to hear. Try to take this as a positive \u2013wouldn\u2019t you rather know the windows are leaking or the roof is collapsing before you buy the house? Remember, we are on your side.<\/p>\n<h3><span style=\"color: #000000;\"><strong>What if your surveyor misses something important or makes a mistake?<\/strong><\/span><\/h3>\n<p>Our surveyors are all highly experienced and intimately familiar with the nuances of 19th century properties, and they all work exclusively for us; we don\u2019t draft in freelance, junior, or trainee surveyors to fill gaps in our diary.<\/p>\n<p>The Terms of Engagement agreed between us when we take your instruction will cover the practical limitations of the level of survey you have chosen, for example, accessible and inaccessible parts of the property. Defects can sometimes hide behind furniture or under floor coverings, however, our surveyors are highly adept at \u2018following the trail\u2019 of clues such as creaking floorboards or damp patches that may sometimes lead to the discovery of bigger problems, even without the need for an invasive survey.<\/p>\n<p>We carry full Professional Indemnity Insurance (PII), which is a strict condition of our membership with our professional body the RICS. In the extremely rare event that you are incorrectly advised it should be possible for you to claim compensation under this policy.<\/p>\n<\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2003324760 {\n  padding-top: 95px;\n  padding-bottom: 95px;\n  background-color: rgb(255,255,255);\n}\n#section_2003324760 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_2003324760 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"page-blank.php","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - 19c Surveys Ltd<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/19c.co.uk\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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